{"id":2633,"date":"2020-05-14T19:27:34","date_gmt":"2020-05-14T19:27:34","guid":{"rendered":"https:\/\/syrtaria.com\/?page_id=2633"},"modified":"2024-08-27T17:18:19","modified_gmt":"2024-08-27T17:18:19","slug":"info-diritto-modulo-di-recesso","status":"publish","type":"page","link":"https:\/\/syrtaria.com\/en\/info-diritto-modulo-di-recesso\/","title":{"rendered":"Important information on the right and withdrawal form"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2633\" class=\"elementor elementor-2633\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-613eaed9 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"613eaed9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-52c2425b\" data-id=\"52c2425b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5389da75 elementor-widget elementor-widget-text-editor\" data-id=\"5389da75\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><!-- wp:heading {\"align\":\"center\",\"level\":1,\"textColor\":\"sitetext\"} --><\/p>\n<h1 class=\"has-sitetext-color has-text-color has-text-align-center\">Important information on the right and withdrawal form<\/h1>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading {\"level\":3} --><\/p>\n<h3 id=\"diritto-di-recesso\">Right of withdrawal<\/h3>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>Unless otherwise provided, the consumer (natural person) may have the right to withdraw from the contract within 14 calendar days for any reason and without justification. The right of withdrawal may be exercised only for contracts concluded remotely or negotiated outside commercial premises (art. 52 Consumer Code), therefore also in the case of online purchases, therefore it cannot be exercised in the case of purchases made in a store. The User can find further information on the right of withdrawal in this section.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading {\"level\":4} --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>Users who do not meet these requirements do not enjoy the rights described in this section.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading {\"level\":4} --><\/p>\n<h4 id=\"esercizio-del-diritto-di-recesso\">Exercising the right of withdrawal<\/h4>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>To exercise the right of withdrawal, the User must send the Owner an unequivocal written communication via certified email to syrtaria@legalmail.it of his intention to withdraw from the contract, including the withdrawal form available at the end of this document.<\/p>\n<p>In order to comply with the period within which the right must be exercised, the User must send the withdrawal declaration before the withdrawal period expires.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>When does the withdrawal period expire?<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:list --><\/p>\n<ul>\n<li><strong>In case of purchase of goods<\/strong>, the withdrawal period expires after 14 calendar days from the day on which the User or a third party \u2013 appointed by the User and other than the courier \u2013 takes possession of the goods.<\/li>\n<li><strong>In case of purchase of services,<\/strong> the withdrawal period expires after 14 calendar days from the signing of the contract.<\/li>\n<li><strong>In case of purchase of multiple goods ordered together<\/strong> but delivered separately or in the case of the purchase of a single good composed of different lots or pieces delivered separately, the withdrawal period expires after 14 days from the day on which the User or a third party - appointed by the User and other than the courier - takes possession of the last of the goods, lots or pieces.<\/li>\n<\/ul>\n<h4 id=\"eccezioni-al-diritto-di-recesso\">Exceptions to the right of withdrawal<\/h4>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>There is no right of withdrawal from contracts:<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:list --><\/p>\n<ul>\n<li>of provision of services after the service has been fully performed, when the performance has begun with the express consent of the User and with the acceptance of losing the right of withdrawal following the complete execution of the contract;<\/li>\n<li>for the supply of goods made to measure or clearly personalized.<\/li>\n<\/ul>\n<p><!-- \/wp:list --><\/p>\n<p><!-- wp:heading {\"level\":4} --><\/p>\n<h4 id=\"effetti-del-recesso\">Effects of withdrawal<\/h4>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>The User is required to return the goods to the Owner or to another person authorized by the latter to receive them without undue delay and in any case within 14 days from the day on which he communicated his intention to withdraw from the contract.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>The deadline is met if the goods are delivered to the courier or other authorised person before the expiry of the 14-day period described above.\u00a0<\/p>\n<p><span style=\"color: #000000;\"><strong><span style=\"text-decoration: underline;\">Return shipping costs are the responsibility of the User<\/span><\/strong>.<\/span><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading {\"level\":4} --><\/p>\n<p><!-- \/wp:list --><\/p>\n<p><!-- wp:heading {\"level\":3} --><\/p>\n<p>The Owner will refund all payments received including, if made, those relating to shipping costs to Users who have correctly exercised the right of withdrawal.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>However, the additional cost resulting from the choice of a particular delivery method other than the cheapest standard delivery offered by the Owner will remain the responsibility of the User.<\/p>\n<p>In the case of international shipments, any taxes, duties, and other charges required by state laws will be entirely borne by the Customers and paid by them.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>The refund will be made after receiving the return and verifying that all return requirements have been met. The refund will be made within 14 days of receiving the goods and will be made using the same payment method used for the transaction.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>The User is responsible for any decrease in the value of the goods resulting from use of the goods other than that necessary to establish their nature, characteristics and functioning.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>In case of withdrawal, the User is responsible for the contents of the returned package until delivery has taken place.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>No refund will be made for the withdrawal request if:<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:list {\"ordered\":true,\"type\":\"i\"} --><\/p>\n<ol type=\"i\">\n<li>the package received contained an incorrect item and\/or different from the product in the order to be returned<\/li>\n<li>\u00a0the product has been used beyond simple opening<\/li>\n<li>\u00a0the product is not in the same condition as it was delivered and\/or if it has been damaged<\/li>\n<\/ol>\n<p><!-- \/wp:list --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>We therefore invite the User to pay attention in the return operations and to take care of the products while they are in his possession. Please return the item and\/or contents of the package in the same conditions in which it was received, including in the package: original packaging, any accessories, labels, instructions and other documents, if any, that accompany the products.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>The shipping costs for the withdrawal remain the responsibility of the User, even in the case of international shipments, and are not refundable.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>If the withdrawal request is related to the overall Contract, once the products have been received, inspected and positively assessed, the refund in favour of the User will be total (including shipping costs if foreseen during the purchase phase).<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>If the request for withdrawal is partial with respect to the Contract (for example: one item is returned instead of two purchased), once the product has been received, inspected and positively evaluated, the refund in favor of the User will relate only to the price of the product itself.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>To exercise the right of withdrawal, the User must send the Owner a communication of his intention to withdraw from the contract by sending an email to the PEC address: <a href=\"mailto:syrtaria@legalmail.it\">syrtaria@legalmail.it<\/a> attaching the Withdrawal Form.<\/p>\n<p><!-- \/wp:file --><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5957782 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"5957782\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9258808\" data-id=\"9258808\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3f8efc4 elementor-widget elementor-widget-heading\" data-id=\"3f8efc4\" data-element_type=\"widget\" data-no-translation=\"\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>.elementor-element-3f8efc4{display:none !important}<\/style>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-84651ae elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"84651ae\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5029813\" data-id=\"5029813\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a4714de elementor-widget elementor-widget-heading\" data-id=\"a4714de\" data-element_type=\"widget\" data-no-translation=\"\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/syrtaria.com\/wp-content\/uploads\/2024\/08\/SYRTARIA-withdrawal-form.pdf\">DOWNLOAD THE WITHDRAWAL FORM<\/a><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Important information on the right and withdrawal form Right of withdrawal Unless otherwise provided, the consumer (natural person) may have the right to withdraw from the contract within 14 calendar days for any \u2026<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2633","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.1 - 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